The Project

According to the Scottish Health Survey 2017, the prevalence of any cardiovascular disease in the ages of over 65 is 73.1%. For those approximately 135,000 people in Scotland have experienced a heart attack, they need to keep exercising to help their recovery and prevent a recurrent heart attack.However, for those elderly independent people who have survived a heart attack, some of them may have to face the mental challenges of anxiety, fear, and a loss of confidence. These emotional issues could lead to a lack of motivation for exercise.

“Greenspace” is a connected, accessible gardening service designed to help people recover from poor heart health.Sensors in the garden provide metrics to suggest tasks recommended by healthcare professionals that gently improve fitness. People who have suffered from poor health are the stewards of the garden.By engaging with nature, making friends, and encouraging exercise, Greenspace offers the opportunity to improve individual and societal well-being.

Outcome Overview

The Process

01.Background Research

We used the desk research method to do the quantitative research on the following directions:
1.Recent statistics of cardiovascular disease in Scotland
2.Age distribution of prevalence coronary heart disease
3.Main causes of coronary heart disease and heart attack
4.Current situation of (isolated) elder people in Scotland
5.Heart health problems of isolated Elder People in Scotland
6.Care Providers for isolated elder people

^{︎︎︎Viewing the report}

02.Expert Interview

We conducted two expert interviews to get more insights of the elderly people with heart condition. Some of our semi-structured interview questions include:
1.What do you think about the second heart attack?
2.Which factors do you think could influence the second heart attack? Which kinds of person are more vulnerable to that? How to prevent that in advance?
3.What do you think about the current product or services for patients who have the risks of a second heart attack?
4.What do you think about the relationship between emotions and heart health?
5.For elder people in Glasgow or in Scotland, especially for living alone elder group, what do you think about the advantages and disadvantages of the current heart health or nursing system( including both products and services)?

Research Insight #1

Mental problems caused by social isolation can exacerbate heart health problems.

“Mental problems are highly related to the heart attack. Depression could make people less likely to do exercise, but only exercise has been trained by the benefit and improve the outcomes of people who have mental health problems.”

Research Insight #2

Uneven distribution of rehabilitation institutions and limited resources.
Community activities vary considerably between rich and poor areas.

“Lonliness and inequalities in identity play a big part in feelings of lonliness.People with disabilities have much less access to institutions and resources.”

Research Insight #3

Involving patients in treatment decisions is beneficial to their recovery.

“When people have a care plan,make people co-participate into the decision making.Share the decision making to know individual what they want to do.”

03.User Interview

We distributed a survey with the goal to find out the elderly people’s daily experience. We further conducted 6 interviews with the elderly people in Govan Reminiscence Group,Glasgow and few related stakeholders.To have a more effiecient communicate with the elderly people, we designed a structured interview and the engagement tool. We learnt that the elderly people’s paint points and oportunuties during the interviews.

Interview Insight:

Lack of awareness of health risks among the elderly in general.

Generally expresses a desire to live independently and does not usually seek help.

Different levels of stubbornness and prejudice about health status.

Usually have a regular routine and will break social isolation by participating in community activities.

^{︎︎︎Viewing the interview}

04.Relationship Map

The isolated elderly people with heart condition as target users, government or social organizations, professional caregivers, community volunteers, potential caregivers and other peers with similar conditions as key stakeholders, we made an empathy map and based on the insights from it, we build the relationship map to mapping their relationships, characters and challenges.

Iterated design question 1：

How stakeholders beahvior impact on the daily life of target user?

05.Persona

Staring from the series insights related to the elderly, isolated people with a heart condition, we voted the most interested one, gradually losing self-confidence to things they used to do. And combined the key features of the persona, Steve, and 'How Might We' method, we explored and determined the general theme, how might we reduce isolated elderly patient's anxiety and depression when they can't do sports they used to do.

Iterated design question 2:

What are the factors of losing self-control ?

06.User Journey Map

Considering the premise of missing out do sports they used to do. With two in-depth interviews with a vitality program coach and an occupational therapist, we figured out a general recovery process of Steve, including three phases, behaviors, and carers in different stages, as well as both his positive and negative thoughts.

07.Synethesising Findings

Pain points

No social value
Lack of self-management
Can’t aware of the progresss
Dispreffered changing

Opportunities

Enhancing positive feedback
Provides a systematic, regular pattern of movement
Behaviour and cognition in line with the elderly

Rephrased, user-centered design question:

How might we help elderly, isolated people with a heart condition recognise their value during treatment and recovery?

Design requirements:

08.Ideation Test

After brainstorming and sketching several options, we had a conversation with Richard Forsyth , an expert we had interviewed before, to validate the feasibility of the solution and finalize the digital gardening experience service .

09.Design Goals

Synthesizing the pain points and opportunities, we set the following goals for our design solution:

The "Green space" is designed to meet the needs of users in the following areas:

Through quantitative and graded different activities, which meets the needs of the elderly for exercise demands;
The main features of the experience are gamification and simplification, which is in line with the behavior habits of the elderly;
The public social space encourages the participation of the elderly in rehabilitation and creates a social environment;
Create value for urban space and community environment.

10.Service Blueprint

11.Business Model Canvas

12.Flow Digram

The core behaviours in the service blueprint such as suggested gardening tasks recommended by healthcare professionals and selecting tasks and knowing the personal and societal benefits are served through the terminal in the garden. Therefore, we decided to design a digital interactive prototype to represent our primary service solution.

^{︎︎︎Jump to the interactive prototype}

Features

1. First-order page

Choosing a physical recovery focus

In order to continue the targeted training during the recovery period, the user can choose different exercise goals according to his or her health condition or the doctor's recommendation.

︎Minimalist operation
︎Easy to read

Large size icon, bold font, strong colors, easy to read

2. Second-order page

Choosing a gardening activity

Provide users with a variety of gardening activities to choose from, different activities have different levels of difficulty, click on the activity card to see a detailed explanation.

︎Difficulty distinction
︎Diversification of options

Use the task card format to display each activity, highlighting the difficulty level to help users evaluate and select.

3. Third-order page

Interpreting Achievements

Make users aware of the increased contribution of each gardening activity to plant growth

︎Data visualization
︎Positive feedback

To quantify the abstract and invisible results and convey positive feedback to users with visual effect to enhance user stickiness.

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Project

This project is looking for an opportunity aimed at the problem of "What is the experience for locals and visitors to Glasgow and related events being staged during its period as the European Capital of sports in 2023?"

From the prompt, I broke down the 3 key objectives of what the solution should meet: 1. Allow the young people, sports enthusiasts and sports-related practitioners in the community realize the exchange of sports resources and sports activities in the community.

2. To help young people in the area to effectively increase their enthusiasm for sports and form the sports social circle.

These 2 key objectives will subsequently help achieve the overarching objective:Making the youth in the deprived area more accessible to the sports resources.

Progress

Background Research

1. Desk Rese

“Are the good effects of big sports events held in Glasgow impacted well on local people?”

According to our desk research, we expand the topic range from a different perspective such as "health", "social problem", "public service", "economy", "environment" etc, to figure out the real feedback from local residents.

2. Structured interview:

After doing our desk research, we had an understanding of the social impact of Glasgow's major events, and we wanted to know if the event would have a long-term benefit to the local community, so we decided to go on a field research and ask some local people.

Interview analysis:

1. Big sports events are not in city centre, didn't affect people's life.

2.The benefits of Glasgow's developing don't impact on citizens' life.

In-depth interview

Based on our desk and field research, we found that Glasgow held lots of events annually, including sports, music, culture and traditional festival, especially sports.According to common sense, the positive effect of hosting these events in Glasgow should have a positive feedback, but we find the benefit doesn’t impact on the residents obviously in Glasgow, mainly shown on the high unemployment, the wealth gap between different parts of the city, lots of alcoholism and homeless people, so we want to explore deeply the reason behind this phenomenon ——whatʼs the relationship between these events and residents(from the point of economy, social, interrelationship, education, government policy, transportation, etc….), and what can do better to help them to stimulate the development of Glasgow.

Case study

In order to find out about youth sports in one of Glasgow's deprived areas, Great Pollock, we found SAPC, a charity in the community that specialises in providing a variety of free sports opportunities and platforms for young people in the community.

How sports engaged in the Pollok Community?

We learned that the advantage of this organization is that they can make full use of the resources in the community. For example, in one of their youth leader programs, young people under the age of 18 will play the role of assistant coach in the team. After18, they can choose to stay as young volunteers or train coaches. and their parents, start from taking care of their children and gradually developed into community volunteers. At the same time, if they have interested in any sports activities, they can be trained to become coaches. This will not only reduce the burden on their families but also fully mobilize the local residents' sports enthusiasm, change the role and the relationship between residents and the community.

Method: Assets Based Approaches

Assets based approaches are an integral part of community development in the sense that they are concerned with facilitating people and communities to come together to achieve positive change using their own knowledge, skills and lived experience of the issues they encounter in their own lives.
They recognize that positive health and social outcomes will not be achieved by maintaining a "doing to"culture and respect that meaningful social change will only occur when people and communities have the opportunities and facility to control and manage their own futures.
In Scotland, gaps in health and social inequalities continue to widen.The organization recognizes the assets based approaches will alleviate the effects of long term structural inequality and disadvantage, also will change the national policy and redefine the relationship between the citizens and the state.

At the same time, we also made some comparisons between the previous interview and other failure cases. We found that a very i it can build community relationships through a bottom-up approach. community residents change themselves and the community through relationship net and the development of leadership. People have more opportunities to control and manage the future, while traditional cases still think from the problem-solving process. When the problem comes, wait for outside help.

How we use this method to apply into our solution?

︎︎︎jump to the design strategy

Field research 2rd

We met with other stakeholders on the SAPC activities.We use the method of “user shadowing”to observe the”one-day” life of teenagers in the SAPC.Also,we interviewed with the government, such as "Glasgow city council", "Glasgow Life"; Scotland association, like "Glasgow sport", "Youth Scotland", and two local community centres--Pollok area community centre and village storytelling centre to get different perpective of insights.

Empathy map

Based on the interview results of our research, we created an empathy map of the youth group and compiled the interview information.

Key insights

The shortage of facilities is a reason the youth can't access to sports.
•The shortage of volunteers is the reason that the youth canʼt access to sports.
• History and culture is a kind of way to connect with local peopleʼs relationship.
• Some of the concept of sports (violence /body contact in competition) is the reason cause the social problem.
• The youth social behavior refers to safety issues.
•The youth canʼt develop the interest in sports thus canʼt impact the influence in the community.
•Organizations are in an isolated relationship.

Persona & User Journey Map

In order to gain a deeper understanding of the pain points and opportunity points of the youth group, the main demands of the two user groups were identified through the user role categories, as well as the corresponding touch points and problems of the users in the scenario from home to outdoors.

Stakeholder map

Then l analyze the challenges and opportunities based on the key stakeholders involved in the user scenarios.

Design strategy

To solve the main problem of “how to make the youth more access to the sports facilities in the community?”,We developed the concept of “sports circle”app,which is an online platform connect the offline community,through utilizing the resources in the community to achieve the win win benefit for the target user , different stakeholders and make an energtic and sustainable community.

Feature roadmap

According to the design strategy, I chose features to prioritize for each of user’s needs. I selected features based on feasibility, how many people the feature would impact, and how much impact the feature had on each person. The roadmap made it easier to focus on several key features for each user’s needs.

Information architecture

I then created the information architecture in order to visualize the information main fuction of the “sports-circle” app.

User flow

To analyze the flow throughout the app, I mapped out three user flows that were based on the design strategy during research phase. Examining the the sequence of user actions for each scenario showed the relationships between screens.

Wireframes

From the sketches,l constructed the wireframes in adobe XD, I paid attention to following Google’s Material Design guidelines. Below are some screens along with differnt sceanrios.

Prototype exploration

From the feature roadmap and low-fidelity screens,I provide a detailed breakdown and interpretation of the corresponding main functions of the main interfaces.

Iteration

1.The icons at the bottom of the tab is unclear and the absence of text can lead to ambiguity.

︎Add the guidetext of icons and delete the underline to have a clear and easier user experience.

2.The back,cancel,and etc are not clear whether the text forms are operable.

︎Change the text into icons can be more understanable.

︎Change the cancel and back buttons at the bottom of the interface to the icon of the navigation at the top to compliance with design specifications.

Prototype